Refund policy
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused and unworn, with tags attached, and in its original packaging.
Returns due to change of mind after opening the product are not accepted.
You will also need the receipt or proof of purchase.
To start a return, please contact us at support@teeheekorea.com.
If your return is approved, we will provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer. Original shipping fees paid at the time of purchase are non-refundable for any returns.
If you have any questions regarding returns, you can always contact us at support@teeheekorea.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or made-to-order products (including personalized items)
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
If you have questions or concerns about a specific item, please contact us.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, the item must be returned in the same condition in which it was received, unused and unworn, with tags attached and in its original packaging.
You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 days have passed since your return was approved, please contact us at support@teeheekorea.com.